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KAIA PETERKA handbags are constructed with your satisfaction and happiness in mind. You may return purchases made via kaiapeterka.com for any reason within 30 days of your original order, or within 21 days of your delivery date. For a full refund, the item must be returned in original and unworn condition along with a copy of your invoice to:

Attn: Returns at Kaia Peterka
954 Lexington Avenue, #133
New York, NY 10021

Shipping costs are non-refundable, unless it is determined that the goods you received were not as you ordered. We suggest insuring your return shipment for the original purchase value. KAIA PETERKA is not responsible for items that are lost or misrouted during transit.


KAIA PETERKA believes that your privacy is critical. Under no circumstances will your personal information be shared with a third party without your express consent. When you make a purchase at kaiapeterka.com, we obtain information from you in order to complete your transaction, likely your name, address, telephone number, e-mail address, and credit card number. If you become a “member” online, we may ask for additional information or email you information about special events and news.

We want to protect you when making an online purchase at kaiapeterka.com. Security measures have been implemented to protect the personal information you provide on kaiapeterka.com against unauthorized access and use. All information entered and transmitted via kaiapeterka.com is protected by the industry-standard 128 bit SSL (Secure Socket Layering) encryption system. All personal and financial information you provide on the website is stored on a secure site operated by KAIA PETERKA’s e-commerce provider with no third party access.

If you prefer to place an order by phone, you may do so by calling our NY office at 1.212.879.2616. Please leave your contact information and reference your desired purchase and you will be contacted within 24 hours, Monday through Friday, to process your order.


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